3D Scanning Terms And Conditions

1. Initial Price Estimate & Final Pricing

• The price estimate is based on the details and high-quality photos provided by the customer.

• If the details and photos accurately reflect the actual item, the estimate will likely remain unchanged after inspection.

• If the provided information is incomplete, unclear, or inaccurate, the final price may be higher due to unexpected complexities.

• Price reductions are rare and at our sole discretion.

• Customers will be notified of the final price after inspection and must approve it within 48 hours. Failure to respond within this time may result in processing delays.

• If the final price is higher than estimated, the customer has the right to cancel before scanning begins. If canceled, the item will be returned at the customer’s expense.

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2. Shipping & Handling (For Ship-In Scanning)

• The customer is responsible for all shipping costs, including return postage.

• We highly recommend using tracked and insured shipping.

• Upon receipt, we will inspect the item and send a confirmation email noting any visible damage.

• Once confirmed received, liability for loss or damage during scanning is ours.

• We are not responsible for items lost, delayed, or damaged in transit before we receive them or after return shipment.

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3. On-Site Scanning Availability

• On-site scanning is only available in specific UK postcodes.

• If the customer’s location is outside our service area, the request will be declined.

• The booking system will confirm eligibility before the appointment is scheduled.

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4. Condition of Items for Scanning

• Items must be clean and free of excessive dirt, dust, or reflective surfaces that could interfere with scanning.

• We are not responsible for poor scan results due to:

  • Reflective, transparent, or extremely small objects that do not scan well.

  • Objects with deep holes or cavities that scanners cannot reach.

  • Items modified by the customer to "fix" scan issues (e.g., painted or sprayed objects).

• If we determine that an item cannot be scanned, the customer will be notified.

  • In most cases, this will be identified from the photos submitted before the item is shipped or an appointment is booked.

  • If an item is rejected after we receive it, no scanning fees will be charged, but return shipping remains the customer’s responsibility.